Terms of service
1. Scope, Contracting Party, Delivery Area
(1) These General Terms and Conditions (“GTC”) apply to all contracts concluded between you as the customer and us as the operator of the STEHMANN E-Store (www.stehmann-store.de). By placing an order, you accept the GTC in the version valid at the time of the order.
(2) The operator of the STEHMANN E-Store and your contractual partner is:
STEHMANN MODE GMBH
Hansastrasse 22
D-90766 Fürth
Germany
Email: info@stehmann.de
(3) These GTC govern the details of the contractual relationship and contain important consumer information. You can access, save, and print the GTC via links in the E-Store. They will also be sent to you on a durable medium (e.g. email or PDF) at the latest upon delivery.
(4) Our offer is directed exclusively at consumers residing in:
Belgium, Germany, Netherlands, Austria.
Billing and delivery addresses must be in the same country.
(5) A consumer is any natural person acting for purposes outside their trade or profession.
2. Conclusion of Contract, Delivery Restrictions, Customer Area
(1) Product displays in the E-Store do not constitute binding offers. The contract is concluded when you click “place order with obligation to pay.”
(2) After placing an order, you receive an order confirmation (not yet acceptance). The contract is concluded upon shipment confirmation.
(3) For multi-item orders, the contract applies only to shipped items.
(4) If prepayment was made but no contract is concluded, payment will be refunded.
(5) Contract languages are those available in the store. Orders are stored and accessible via your customer account.
(6) Customer accounts require secure password handling. You are responsible for protecting your login data.
3. Prices, Shipping, Costs
(1) Prices include VAT and all components but exclude shipping and payment method fees.
(2) Delivery is only within the defined delivery area. Shipping costs and details are shown before checkout.
(3) Return costs:
- Germany: €4.90
- Austria, Belgium, Netherlands: €6.90
4. Payment Methods and Retention of Title
(1) Available payment methods:
Credit card (Visa, MasterCard), Klarna, Bancontact, PayPal, vouchers.
(2) Some methods require identity or credit checks.
(3) Klarna invoice: payment within 14 days.
(4) Goods remain our property until full payment is received.
5. Delivery and Transfer of Risk
(1) Delivery is carried out according to legal provisions. Risk remains with us until delivery.
(2) Delivery times start from shipment confirmation.
(3) Delays (e.g. force majeure) will be communicated; both parties may withdraw.
(4) Failed delivery attempts may result in contract cancellation.
6. Right of Withdrawal
(Already translated previously – applies accordingly, including 30-day withdrawal period and conditions.)
7. Customer Rights in Case of Defects
(1) Statutory warranty rights apply.
(2) Product descriptions define agreed quality.
(3) Liability for damages is governed by Section 8.
8. Liability for Damages
(1) Liability is based on statutory provisions.
(2) We are liable:
- Without limitation for intent and gross negligence
- For injury to life, body, or health
- For breach of essential contractual obligations (limited to foreseeable damage)
(3) Product liability law remains unaffected.
9. Governing Law, Dispute Resolution, Jurisdiction
(1) German law applies, without limiting mandatory consumer protections.
(2) We are not obliged to participate in dispute resolution but may decide case-by-case.
EU Online Dispute Resolution platform:
http://ec.europa.eu/consumers/odr/
(3) Legal recourse remains open to both parties.
Status: May 2021