Refund policy

Right of Withdrawal

(1) Consumers have a statutory right of withdrawal when concluding a distance selling contract. We inform you of this right below in accordance with the statutory provisions. Exceptions to the right of withdrawal are set out in paragraph (2). A model withdrawal form can be found in paragraph (3). The statutory withdrawal period of 14 days has been extended by us to 30 days. Further deviations from or clarifications of the statutory provisions in your favor are set out in paragraph (4).

INFORMATION ON THE RIGHT OF WITHDRAWAL

Right of Withdrawal

You have the right to withdraw from this contract within thirty days without giving any reason. The withdrawal period shall be thirty days from the day on which you, or a third party named by you who is not the carrier, took possession of the last item or partial shipment of your order.

To exercise your right of withdrawal, you must inform us:

STEHMANN MODE GMBH
HANSASTRASSE 22
D-90766 Fürth
Germany

Email: info@stehmann.de

by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. Further options for declaring withdrawal are set out in paragraph 4.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of additional costs resulting from your choosing a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within thirty days from the day on which we received notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement.

In the event of withdrawal, a return fee will be charged (Germany: €4.90; Austria, Belgium, Netherlands: €6.90). This fee will not be refunded.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence that you have sent back the goods, whichever is earlier.

You must send back or hand over the goods to our warehouse (STEHMANN Mode GmbH, Hansastrasse 22, 90766 Fürth, Germany) without undue delay and in any event no later than thirty days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send back the goods before the period of thirty days has expired.

You shall bear the direct costs of returning the goods. This does not apply if you register the return via our returns portal. For returns from Belgium, the Netherlands and Austria, we charge a flat rate of €6.90 per return; for returns from Germany, this flat rate is €4.90.

You are only liable for any diminished value of the goods if this diminished value is due to handling of the goods that was not necessary to examine their nature, characteristics and functioning.

(2) Exclusion of the Right of Withdrawal

The right of withdrawal may be excluded in certain cases. Under statutory provisions, it does not apply in particular to:

Contracts for the supply of goods that are not prefabricated and for whose manufacture an individual choice or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer (e.g. product customization).

(3) We provide information on the model withdrawal form in accordance with the statutory provisions as follows. However, its use is not mandatory:

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and return it.)

  • To STEHMANN MODE GMBH
    HANSASTRASSE 22
    D-90766 Fürth
    Germany

    Email: info@stehmann.de

  • I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ()
  • Ordered on () / received on ()
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this form is notified on paper)
  • Date

(*) Delete as appropriate

(4) In addition to and by way of clarification of the statutory provisions, the following applies:

In all cases, you may also declare withdrawal before delivery.
Provided that the right of withdrawal is not excluded by law, you may also exercise the right of withdrawal only in respect of individual goods ordered and delivered together, and keep the remaining goods.
In the case of partial deliveries of several goods ordered at the same time, the withdrawal period begins upon delivery of the last item. If only one item is delivered, the withdrawal period begins upon delivery of that item.
You may also exercise your right of withdrawal by returning the relevant goods to us via DHL within the withdrawal period; in that case, a separate declaration is not required. If you wish to make a complaint regarding a defect or similar issue, please indicate this accordingly either on the return slip or in another appropriate manner.