If you have any questions, comments or suggestions about stehmann-store.de, please do not hesitate to contact us.

Please send us an email: customerservice@stehmann.shop or use our contact form.

Our ordering process is very simple and straightforward. Simply follow these steps:

1. Click on “Add to Cart” to add the desired item to your shopping cart.

2. Once you've completed your purchase, click the shopping cart icon to view an order summary. If you're happy with the contents of your shopping cart, click "Checkout" to proceed with the payment process.

3. Now enter your email address and password to go to the "Confirm and Pay" page. If you don't have a customer account with us yet, first enter your contact details under "Register now" and then continue with the payment process.

4. Check again whether you agree with the contents of the shopping cart and confirm your selection.

5. If you have a voucher or discount code, enter it accordingly under “Redeem voucher/discount code”.

6. Confirm the shipping address and payment method.

7. Confirm your payment method and click "Order now." For additional security, online card payments often use the 3D Secure process. Depending on the issuing bank, you will be asked to enter a password or security code sent to you via email or SMS.

After placing your order, we will send you an order confirmation to the email address you provided during registration. This confirmation will contain all the details of your order. Make sure your email program classifies stehmann-store.com as a safe sender. If you don't receive an email from us, please also check your spam folder.

To make your shopping experience in the Stehmann store as convenient and secure as possible, we offer various payment methods.

• Credit card (Mastercard, VISA)
• Klarna, Bancontact
• PayPal

When will my account be charged for an order?
Your credit card will be charged when your order ships. Your PayPal account will be charged immediately after your order is placed.

What is 3D Secure/Verified by Visa? To ensure the best possible protection of your data, your credit card information is transmitted encrypted and not stored by us. Our payment system is also certified according to the 3D Secure/Verified by Visa Safekey process. This process protects your credit card data with a security code.

Which countries does the Stehmann store deliver to?
Delivery is currently available to these countries and is carried out by DHL Standard. Delivery times and costs can be found in the following overview:

Belgium | 2-3 days* | 7.99€ (2kg)
Germany | 1-2 days* | 3.95€ (2kg)
Netherlands | 2-3 days* | 7.99€ (2kg)
Austria | 2-3 days* | 7.99€ (2kg)

*approx. working days from shipping confirmation.

Can I track the status of my shipment?
You will receive a shipping confirmation with a tracking number by email.
Using this tracking number you can track your order directly.

If you are located in another country and would like to purchase Stehmann products, please use the Store Finder to find the nearest store.

You can return any item ordered from stehmann-store.com to our warehouse (STEHMANN Mode GmbH, Hansastrasse 22, 90766 Fürth, Germany) within 30 days of the delivery date. Items must be returned in their original condition and packaging.

We will cover the cost of returning the items if you return the shipment via DHL.

Return instructions:

1. Stick the enclosed return label on the box
2. Enclose the delivery note in original or copy
3. Take the package to a post office/DHL shop
4. After receipt and inspection of the goods, your payment will be refunded

If you have any questions, please contact our customer service at customerservice@stehmann.shop

Once we receive and inspect your return, and all requirements are met, you will receive a confirmation email. Your refund will be requested the same day it is accepted.

After receiving the confirmation email, the amount will be refunded through our payment system. The time it takes to transfer the funds to your account depends on your bank.