Discover the most frequently asked questions here

Help

If you have any questions, comments or suggestions about stehmann-store.de, please do not hesitate to contact us.

Please write us an email: customerservice@stehmann.shop or use our contact form.

How can I order something?

"Our ordering process is very simple and clear. Simply proceed as follows:

1. Click Add to Cart to add the desired item to your shopping cart.n.

2. When you have completed your purchase, click on the shopping cart icon to view an order overview. If you agree with the contents of the shopping cart, click Checkout to continue the checkout process. .

3. Now enter your email address and password to go to the Confirm and Pay page. If you do not yet have a customer account with us, first enter your contact details under Register now and then continue the payment process. rt.

4. Check again whether you agree with the contents of the shopping cart and confirm your selection.

5. If you have a voucher or discount code, enter it accordingly under Redeem voucher/discount code. .

6. Confirm shipping address and payment method.

7. Confirm your payment method and click Order Now. For your additional security, the 3D Secure process is often used for online card payments. Depending on the issuing institution, you will be asked to enter a password or security code that was sent to you via email or SMS.e.

Following your order, we will send you an order confirmation to the email address you provided when you registered. This confirmation contains all the details about your order. Make sure that the address stehmann-store.com is classified as a safe sender by your email program. If you don't receive an email from us, please check your spam folder to be on the safe side."

Payment Methods

In order to make your purchase in the Stehmann store as convenient and safe as possible, we offer you various payment methods.

• Credit card (Mastercard, VISA)
• Klarna, Bancontact
• PayPal

When will my account be charged for an order??
Your credit card will be charged when the order is shipped. Your Paypal account will be debited immediately after you place your order.

What is 3D Secure/Verified by Visa In order to guarantee the best possible protection for your data, your credit card information is transmitted encrypted and is not stored by us. Our payment system is also certified according to the 3-D Secure/Verified by Visa Safekey procedure. These procedures protect your credit card information with a security code..

shipping

Which countries does the Stehmann store deliver to?
Delivery is currently possible to these countries and is carried out with DHL Standard. You can find the delivery times and costs in the following overview:

Belgium | 2-3 days* | 7.99€ (2kg)
Germany | 1-2 days* | 3.95€ (2kg)
Netherlands | 2-3 days* | 7.99€ (2kg)
Austria | 2-3 days* | 7.99€ (2kg)

*approx. working days from shipping confirmation.

Can I track the status of my shipment?
You will receive a shipping confirmation via email with a tracking number.
With this tracking number, you can track your order directly.

If you are in another country and wish to purchase Stehmann products, please use the Store Finder to find the nearest store.

Returns

You can return any item ordered on stehmann-store.com to our warehouse (STEHMANN Mode GmbH, Hansastrasse 22, 90766 Fürth, Germany) within 30 days of the delivery date. Items must be returned in their original condition and packaging.

We will cover the costs of returning the items if you return the shipment via DHL.

Instructions for returning from Germany:

1. Stick the enclosed return label on the box
2. Enclose the original or copy of the delivery note
3. Take the package to a post/DHL shop
4. After receipt and inspection of the goods, your payment will be refunded


Instructions for returning from Belgium, Netherlands and Austria:

1. Please write an email with your full name and order number to customerservice@stehmann.shop
2. You will receive a return link from us by email
3. Print out the return label and stick it on the box
4. Enclose the original or copy of the delivery note
5. Take the package to a post/DHL shop
6. After receipt and inspection of the goods, your payment will be refunded

If you have any questions, please contact our customer service at customerservice@stehmann.shop

refund

Once we have received and inspected your return and all requirements have been met, you will receive a confirmation email. The refund will be requested on the same day of acceptance.

After receiving the confirmation email, the amount will be refunded through our payment system. When the funds are transferred to your account depends on your banking institution.